- Get virtual numbers in every UK area code
- Instantly live in the network
- Large choice of numbers to choose from
- Displays all live incoming calls simultaneously
- Choose which call you want to answer first
- See who is calling your business right now
- See which calls are being or have been answered
- See which colleague is currently on a call
- Call directly from your mobile phone
- Customer sees call from your public facing number
- Keep your mobile phone number private
- Take business calls on your personal mobile
- Set up instant ring groups for your business numbers
- Manage all aspects of your ring groups in the app
- iOS Support
- Android Support
- IVR / Interactive Voice Response
- Virtual receptionist
- Press 1 for sales, 2 for support ...
- Advertize unified number for your business
- Route callers to different ring groups
- Change the greeting or configuration at any time
- Return unhandled calls with one click in the app
- Customer sees call from your public facing number
- Keep your mobile phone number private
- Each ring group has own call handling logic
- Participants, opening times and caller experience configurable per group
- Unlimited ring groups
- Consistent way to manage call flow accross customer channels
- Push notifications replace regular phone ringing
- Choose which call to answer before your phone rings
- No disruptive call screen
- Avoids calls being routed to personal voicemail
- Transfer calls to other group members
- Use live switch screen to transfer during a call
- Accept transferred call with the live switch
- Transfer progress visible to all group members
- Do Not Disturb
- Set personal availability status
- All calls routed to other active group members
- Know who is calling before accepting the call
- Phone based alternative to the live switch
- Listen to caller number announcement before being connected with the customer
- Press 1 to actively accept the call
- Choose contacts directly from your address book
- Add or remove contacts on the fly
- Handle group calls on desk phones
- Use industry standard SIP phones
- Switch between mobile and desktop on the fly
- Record and manage greetings in the app
- Record off hours announcments
- Schedule weekly opening times
- Calls routed during designated schedule
- Customers hear custom announcement outside of opening hours
- Escalate unanswered calls to alternative ring groups
- Prevent calls from being unaswered for too long
- Dedicated escalation teams or route to existing groups
- Be reachable from anywhere
- Enable remote work for existing telephony systems
- Turn existing SIP logins into call queues
- Forward existing calls from your office to mobile ring groups
- Office system and mobile ring groups are equal
- Enhance existing telephony systems without replacing them
- Add SwitchSmith features to your current phone system
- Keep your current numbers
- No big bang switch over
- Your current system and SwitchSmith are equal citizens
- Complete call history in the app
- Quick access to review missed calls
- Configure ring group members indpendently from dial out members
- Switch an inbound group on or off
- Customers hear off hours greeting when switched off
