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Ring Groups
Ring groups provide a clear and consistent way for a team to manage calls.
Benefit
SwitchSmith routes calls to ring groups that are configured for each team's requirements. Differentiated call handling logic is acheived by assigning different numbers to different groups. A sales number can have different announcements and opening times from a support number.
How To Use It
- Go to Tools / Ring Groups
- Choose a group to view
- The group detail page shows details about participants, opening times and caller experience