SwitchSmith will be shutting down on September 30th 2020. We worked very hard to make SwitchSmith successful, but in spite of all our efforts we were ultimately unable to build a sustainable business…
With SwitchSmith you can configure industry standard SIP deskphones for your team. When this feature was first introduced, you could only configure one deskphone per team member. The latest release of…
SwitchSmith makes it simple to add and remove colleagues directly to and from any number of customer facing ring groups. Being able to do this on the go means you can flex your customer support team…
Dial Out teams are really handy way to let team members use SwitchSmith to dial out without having to be an active pariticpant in a ring group. We have now made managing team members even simpler. Now…
When we first announced the capability to dial out directly from your mobile phone, you had to be a ring group member for this to work. At the time it didn't occur to us that some colleagues might…
Previously we announced that SwitchSmith will send out a notification for new calls you've chosen to receive on your deskphone. To refine this experience, both the iOS or Android apps now provide a…
User feedback showed us that it is possible to miss calls when you choose to use a deskphone but are temporarily away from it. In those cases, the deskphone will ring, but you won't notice that…
When deskphone support was first announced, it was limited to only receiving inbound calls from customers. Whilst being very useful, it felt like SwitchSmith deskphones only told half the story. We've…
You can now dial out directly from your mobile phone to customers whilst presenting one of your public facing numbers. The dial out feature is available now in the iOS or Android app. Dial out works…
You can now set your personal availability status via the iOS or Android app. The app has been redesigned and simplified to accomodate DND - now the main status screen displays your current…
You can federate existing telephony infrastructure with SwitchSmith, seamlessly via the iOS or Android app. Federation allows you to forward calls from your exisiting infrastructure and manage all…
You can now transfer calls to other group members via the iOS or Android app. The live switch screen provides an easy way to choose the colleague to transfer to. When the transfer is progress, the…
SwitchSmith now offers auto attendants so that your callers can choose which department they need to speak with. Auto attendants use existing group definitions, so you can re-use your existing ring…
SwitchSmith version 1.4.6 for iOS and Android introduces the ability to define alternative groups who will be hunted if a call remains unanswered for a period of time. The primary usage of alternative…
From SwitchSmith 1.4.3 for iOS and Android you can choose how you want to receive your group calls. You can either: Use non-disruptive push notifications to alert you to new customer calls Speak to…
SwitchSmith 1.4 for iOS and Android introduces the ability to configure industry standard SIP deskphones and to use them as an alternative to receiving push notifications. There is now a option in the…
The groups screen is now available for all participants in a ring group. Because this screen allows you to configure important things, such as taking the owner out of the group or even deleting the…
Until now, the live switch screen would just show the number of person calling your ring group. If the caller's contact details are already stored on your phone, it would be more intuitive to show…
SwitchSmith version 1.1 for iOS and Android introduces the ability to turn any ring group on or off directly in the app. In addition to recording regular entry greetings, you can also record a custom…
SwitchSmith is a virtual phone system, which means it's hosted in the cloud. It allows you to manage business calls on your personal mobile phone wherever you are. There are lots of reasons why a…
We are happy to announce that the SwitchSmith Android app has been upgraded to support Android Nougat. The first version of the app only supported Android Oreo, so this release increases the number of…
SwitchSmith allows you and your group to manage and receive inbound business calls on your own mobile. It is available for download on iOS and Android. After installing the SwitchSmith app, you set up…