Previously we announced that SwitchSmith will send out a notification for new calls you've chosen to receive on your deskphone.
To refine this experience, both the iOS or Android apps now provide a visual cue for these deskphone notifcations in the live switch screen.
The visual cue shows up for queued customer calls that are currently ringing your deskphone.
You get a subtle hint via the live switch screen that your own deskphone is ringing, so that you can treat this as a gentle reminder.
The cue only shows up in the live switch screen of the person who the deskphone is assigned to. All other ring group participants will see this as a regular queued call when they look at their own live switch screen.