You can see who is calling and choose which call you want to answer first.

Reserve and activate UK numbers via the SwitchSmith app. Use as many different numbers as you need. Numbers can be temporary, use new numbers for time limited purposes. Each number is live in the UK network immediately.

This features allows you to make yourself temporarily unavailable to receive any customer calls. All calls will route to other ring group members and will not disturb you.

If a team member is better placed to handle a specific topic, you can transfer any current customer call directly to them.

SwitchSmith routes calls to ring groups that are configured for each team's requirements. Differentiated call handling logic is acheived by assigning different numbers to different groups. A sales number can have different announcements and opening times from a support number.

Auto attendants are also known as interactive voice response, or IVR for short. Auto attendants present a single number to callers, who, by choosing different options, will be be routed to different ring groups.

The ability to manage your mobile on the go is great, but using a traditional deskphone is useful when you need to take a lot of calls in the office. The SwitchSmith app allows you to switch between mobile and deskphone, so that you can use your deskphone in the office and then switch to mobile when you go out. Deskphone regsitration uses industry standard SIP, so you can use any SIP enabled deskphone or softphone.

Record and review custom greetings before activating them to live customer calls.

Normally, customer calls will be handled by the participants of the primary group. However, if a call goes unanswered, it can be helpful to have the call forwarded to a different group of people who are not members of the primary group. For example, a manager might want to manage overflow calls by exception.

Outside of these hours you won't be alerted to any incoming calls. Customers who call outside of your core hours will hear an announcement to say that your business is closed right now. You can record a custom announcement for this directly in the app.

You can or remove contacts from your address book to any ring group.

You ring customers directly using your regular mobile SIM and keep your own mobile number private. The SwitchSmith app dials your dedicated public number, and then SwitchSmith redirects this call to the target number. The customer will see your public facing number when their phone rings.

You can review call actiivity for any group directly in the app.

Whilst reviewing the list of unhandled customer calls to your business, you can choose to return any call with one click. You ring customers directly using your regular mobile SIM and keep your own mobile number private. The SwitchSmith app dials your dedicated public number, and then SwitchSmith redirects this call to the target number. When the customer phone rings, they see your public facing number, which is the number they originally called.